Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Writers Helping Writers store at https://shopwritershelpingwriters.net/ (the “Site”).

CHANGES TO THIS POLICY

We may edit this privacy policy periodically to reflect changes to our practices or for other operational, legal or regulatory reasons. You should check this page from time to time to stay updated on any changes.

INFORMATION WE COLLECT

Information that you directly submit to us through our Services may include:

  • Contact details, including your name, address, phone number, and email.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including a username, password, security questions and other information used for account security purposes.
  • Customer support information, including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this Order Information for additional purposes, such as

  • ·      Communicating with you regarding an order.
  • ·      Screening our orders for potential risk or fraud.
  • ·      Generating analytics to, among other things, improve the user’s experience and gauge the success of marketing campaigns.
  • ·      Providing you with information or advertising relating to our products and services (when this aligns with your preferences).

SHARING YOUR PERSONAL INFORMATION

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes and other reasons subject to this Privacy Policy. Currently, information may be shared with the following third parties for the following purposes:

  • Google Analytics, for helping us understand how our customers use the Site
  • Bookfunnel, for fulfillment of digital orders
  • BookVault, for fulfillment of paperback orders
  • Filemonk, for fulfillment of webinar orders
  • App Hero, for fulfillment of free digital products
  • EAS Project, a Shopify app that ensures proper collection of VAT taxes in the customer's home country
  • Judge.me, a Shopify app that allows customers to leave reviews for our products
  • Rewind, a Shopify app that backs up the data for our store
  • Bad Customer, for preventing fraudulent orders

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

THIRD PARTY WEBSITES AND LINKS

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites other than ours, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

YOUR RIGHTS AS A EUROPEAN RESIDENT

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be disclosed, corrected, or deleted. If you would like to exercise this right, please contact us through the contact information below. Be assured that we process your information to fulfill contracts we might have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS

The Services are not intended to be used by children, and we do not knowingly collect any personal information about minors.

CONTACT US

If you have questions about our privacy practices, want to register a complaint, or would like to exercise your rights relating to your data, please contact us by e‑mail at info@shopwritershelpingwriters.net.